FAQ'S

NEW COVID- 19 GUIDELINES : EFFECTIVE MAY 8TH, 2020 

  • YOU MUST COME TO YOUR APPOINTMENT ALONE AND AT YOUR SCHEDULED APPOINTMENT TIME. PLEASE DO NOT COME 1 HR, 30, 15 OR EVEN 10 MINS EARLY TO YOUR APPOINTMENT. 

  • IF YOU’VE HAD ANY CONTACT WITH SOMEONE WITH COVID-19, YOU CANNOT BE SERVICED.

  • YOU CAN NOT BE SERVICED IF YOU HAVE A FEVER OR HAVE BEEN SICK IN THE LAST TWO WEEKS.

  • IF YOU HAVE TRAVELED ANYWHERE OUTSIDE OF FLORIDA IN THE PASS TWO WEEKS, YOU WILL NOT BE SERVICED

  • YOU MUST WEAR A MASK  TO YOUR APPOINTMENT.

CANCELLATION / RESCHEDULING POLICY

As a courtesy to other guests and to SPA ZCP Estheticians, we adhere to the following cancellation/rescheduling policy: If you must cancel or reschedule your appointment, notify the spa at least 24 hours in advance to avoid being charged.

 

A fee of 50% of the value of service you have scheduled will be charged to your credit/ debit card should you change/cancel an appointment with less than 24 hours notice. Total service amount will be charged for No call/ no show and clients who cancel/ reschedule within 1 hour of appointment time. 

 

Deposit amount is non-refundable nor transferable.

 

To reschedule on the same day of set appointment, a $20 fee is required to do so. You are allowed to reschedule only once for any other day.

 

WAXING SERVICES:

 

All waxing services under $40 are paid in full at time of booking. 

If you wish to cancel or reschedule (A brow appointment, upper lip, chin, or underarm wax) you must do so 24 hours in advanced of scheduled appointment. Failure to do so will result in lost of deposit amount and will require another appointment to be placed.

A late arrival resulting in a delayed start of your scheduled service will reduce the length of your treatment, lessening its effectiveness and your pleasure.

 

A Fee of $20 will be added to remaining balance if you are more than 15 minutes late to scheduled appointment. Your treatment will end on time so the next guest is not inconvenienced. After 30 minutes, your appointment will be cancelled (Facial, Vajacial + Teeth whitening Services). The full value of your treatment will still be charged (Facial, Vajacial, lash lift + Teeth whitening  services only I Any waxing services will be cancelled after 7 mins due to duration of services)

HOURS OF OPERATION

MON + SUN: CLOSED

TUES - SAT: 10-8PM

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LOCATION INFO

2040 NE 163RD ST

NORTH MIAMI BEACH, FL

33162

CALL: 305-904-4685

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305-904-4685

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