BEFORE YOU BOOK
OUR COVID-19 POLICY & GUIDELINES
At SPA ZCP, we have always made hygiene and safety a top priority. In light of COVID-19 and in accordance with the CDC and the local government we have increased our policies and practices to solidify our commitment to high sanitation standards for our guests and staff. We encourage you to read and follow the guidelines below to ensure the health and safety of us all.
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You MUST come to your appointment alone and on time. Do not come 1 hour, 30, 15 or 10 mins early.
WEAR A MASK
You must come to your appointment alone and on time. Do not come 1 hour, 30, 15 or 10 mins early.
You MUST wear a mask at the spa unless you're receiving a facial service.
NO RECENT TRAVEL
If you have traveled outside of Florida in the last two weeks. You will NOT be serviced.
We perform routine temperature checks. If you have a fever or have been sick in the last two weeks you CANNOT be serviced.
FULL COVID-19 POLICY & GUIDELINES: EFFECTIVE IMMEDIATELY
You must come to your appointment ALONE at the scheduled time. Please do not arrive 1hour, 30, 15, 0r 10 minutes early to your appointment.
You must wear a mask the entire time you are in the spa unless you are receiving a facial service.
If you have traveled anywhere outside of Florida in the last two weeks, you will not be serviced.
If you've had contact with someone who has tested positive for COVID-19, you will not be serviced.
You cannot be serviced if you have fever, have been tested positive for COVID-19., or have been in close contact with someone who has tested positive for COVID-19.
CANCELLATION & RESCHEDULE POLICY
As a courtesy to other guests and to SPA ZCP Estheticians, we adhere to the following cancellation/rescheduling policy: If you must cancel or reschedule your appointment, notify the spa at least 24 hours in advance to avoid being charged.
A fee of 50% of the value of service you have scheduled will be charged to your credit/ debit card should you change/cancel an appointment with less than 24 hours notice. The total service amount will be charged for "no call/ no shows" and clients who cancel or reschedule within 1 hour of their appointment time. Deposits are non-refundable nor transferable.
All waxing services under $40 are paid in full at time of booking. If you wish to cancel or reschedule one or more of the following; brow appointment, upper lip, chin, or underarm wax -you must do so 24 hours in advanced of the scheduled appointment. Failure to do so will result in lost of deposit amount and will require another appointment to be placed.
A late arrival resulting in a delayed start of your scheduled service will reduce the length of your treatment, lessening its effectiveness. A "late fee" of $20 will be added to the remaining balance if you are more than 15 minutes late to scheduled appointment. Your treatment will end on time so the next guest is not inconvenienced. After 30 minutes, your appointment will be cancelled (Facial, Vajacial + Teeth Whiitening Services). The full value of your treatment will still be charged (Facial, Vajacial, Lash lift + Teeth Whitening services only). All waxing services will be cancelled after 7 minutes (due to duration of services).
FREQUENTLY ASKED QUESTIONS
How do I book an appointment?
Our calendars open on a monthly basis during the first week of each month. Prior to the calendar opening, we send our loyal customers reminders & send out email blasts to those subscribed to our mailing list. Bookings can also be done in spa following an appointment.
How can I pay for my appointment?
We only accept credits or debit cards. Services cannot be booked with a prepaid card, Cash App Card, or with Zelle or Venmo.
When will my invoice for my deposit be sent out?
Invoices are always sent out the last week of every month for the following month (Example-If you book in February, you will be charged the last week of January).
How can I contact SPA ZCP?
We would love to hear from you!